Sketches Help
Missing drawings
If some drawings are missing from your application, we'll help you to find them.
If iCloud Sync is enabled, you'll search into your iCloud Drive. If not, you'll need to go to your device's local folders.
First Screenshot the App:
Make and send us screenshots of your folder content where drawings are missing. Similar to that:
iCloud Sync is enabled
Follow these steps here if iCloud Sync is enabled
iCloud Sync is disabled
Follow these steps here if iCloud Sync is disabled
Did you erase the app lately?
If you iCloud Sync is not activated, you must make a backup of your drawings before deleting the application, iOS warns you of this when you erase the App.
iCloud Sync is enable:
Let’s search for your drawing in your iCloud Drive:
1/ Open the "Files" App
2/ Tap on "iCloud Drive"
3/ Tap on the "Sketches" folder
4/ You should find there the folders that contains your drawings.
Send us screenshots of your device at this step.
Note: You may have more folders here, depending on how many folders you have created in your application.
5/ Look if you find your drawings in each folder. Send us screenshots of your device at this step.
Search in local
We'll look into your local device section:
1/ Still in the Files app, tap on "On my iPhone” or “On my iPad"
2/ Tap on the "Sketches" folder
3/ You may find one or more folders here (except for the "logs" one)
Send us screenshots of your device at this step.
4/ Enter the folder and search for your drawings here:
Send us screenshots of your device at this step.
Transfer drawings from local to iCloud
If you have found drawings in local, you can copy the folder containing them to your iCloud drive:
1/ Long-press on the folder you opened in the previous step:
2/ Tap on "Move"
3/ Tap on "iCloud Drive"
4/ Select "Sketches", then tap on "Copy"
