Sketches help

Frequently Asked Questions

Please update to the latest version of Sketches,

we may have solved your problem already.

Tap to undo/redo is switchable in Sketches Preferences.
Press the cog-wheel in the ••• menu to access the info panel.
- Open Sketches preferences
- Enable “Tap to undo/redo” option.

Download the filled IL-NDPA form here

You can use your creations made with Sketches as you wish.
Do not hesitate to show them to us via our networks.

Despite some similarities, the Android, iOS and Mac versions of Sketches are different apps. They each require separate purchases from their respective stores.

If you purchase the Pro IAP on Mac, you can only "restore the purchase" on the Mac version of Sketches.

The same is true for the iOS version (iPhone and iPad) and the Android version of Sketches.

Verify you've allowed access to the App Photos when first opening the app.
Follow the steps below :

Open the "Settings" app on your iPhone or iPad.
Touch the "Privacy" menu item.
Touch the "Photos" menu item.
Find "Sketches" in the list of apps and touch it.
Touch the "Read and Write" option to allow photo access.

Sketches will now be able to access your App Photos and save your drawings.
You can apply this steps to all Tayasui Apps.

If you want to erase the Sketches App and backup your drawings you have many possibilities :

If Cloud Sync is ON you have nothing to do. Your drawings are safe on iCloud.

If Cloud Sync is OFF you can either :

Backup Sketches to your device
or
Backup Sketches to your iCloud Drive
or
Backup Sketches to your computer

You can find the steps to follow illustrated here.

Apple:

Head to Apple's Report a Problem website.
Sign in with the Apple ID you used to purchase Sketches
Find the App in the list and Click "Report a Problem".
Click the "Choose Problem" dropdown that appears.
Select the problem you encounter
In the textbox that appears, type the reason why you want a refund.
Submit your request.

Android:

Head to Google's refund website.
Sign in with the Google ID you used to purchase Sketches
Follow the steps provided by Google

To Restore your In-App Purchases (IAP):

Apple:

On the folder panel, under the Settings menu, select “Restore Purchase”. The menu will change to “PRO is active” when done.

If it doesn't work:

Check if your device is connected to same the iCloud account with which you purchased Sketches Pro of the Pro IAP.
If you are already connected to the same iCloud account with which you bought it, you can also try to buy it again. Apple will not charge you a second time.

Note:
Update sketches to the last version.
Make sure you try to restore the version you purchased :
There are Sketches Free + Pro IAP (white icon) and Sketches Pro App. (black icon)
These Apps share exactly the same features but do not have the same purchase method.

Android:

Drawing open, In the ••• menu, tap the cog-wheel icon to access the App Preferences.
Tap on Restore purchase

iPad & iPhone:
You can change the orientation of the drawing by rotating it with two fingers.

Mac & Android:
It is not yet possible to change the drawing orientation.

Tap the ••• button on top of the canvas and then tap the import button.

Here is a tutorial to learn how to import a picture onto your canvas

More tutorials on our dedicated page Tutorials

If you can add a layer, you have the Pro version.

Press ctrl to display the brush editor.

We use keyboard shortcuts to display certain options such as the brush editor, the color eye dropper or the color palette.

Here are the detailled shortcuts.

Two options :

- Tap the ••• icon on top of the canvas and tap the export icon.
- In the export options, choose "Transparent background”.

or

You can manually hide the paper layer.
- Open the layer panel and tap on the eye icon in the paper layer.
- Tap the ••• icon on top of the canvas and tap the export icon.
- In the export options, choose “Save image”.

To export your drawing to an other App :
- Tap the ••• icon on top of the canvas and tap the export icon.
- Choose “Open in…” option
- With Pro Purchase or Sketches Pro App: Choose between PNG (single layer) or PSD (multiple layers) formats
- Select an App destination

Your drawing should open automatically in the destination App, otherwise, open the destination App and find your drawing.

You can do the same operation back to Sketches from other App

Tap on the Sidebar icon to display the sidebar.
Tap on “Edit” in the top of the sidebar to access folders settings.

To report a bug, provide the following informations at com@tayasui.com

- a screenshot or even better a screenrecording of the issue.
- If not possible, describe how to reproduce the issue.
- Could be useful to join Sketches and iOS version.

More informations here.

Look on the top bar menu.
Click on the "Pro Bundle" tab and select "Restore IAP".

Open the App Store.
Tap your profile icon at the top of the screen.
Scroll to see pending updates and release notes.Tap Update next to an app to update only that app, or tap Update All.

Despite similarities, please note that Sketches Mac, Sketches on iOS and Sketches on Android are different apps, with different features and separate purchases.

Therefore, there is no way to sync your drawings from one application to another.

Pro features are a one-time purchase with no time limit.

If you are connected with the same Apple account that bought the IAP, you can buy them again by clicking the "buy" button. You will not be charged twice for the same purchase.

In ProCreate:

Choose Select, select your drawing.
Choose Share and select the appropriate format (PNG or PSD format)
Choose “Copy to Sketches”

Sketches App will automatically open on your drawing.

Sketches free with IAP purchase (white icon) and Sketches Pro (black icon) share exactly the same features, but they are not purchased in the same way.
Sketches Pro is Sketches free with the Pro Bundle IAP and all extras are included.

Apple:
On iPhone, your drawing will always be the same size as your screen.

On iPad, you can change the paper size, this tutorial will teach you how to change your canvas settings.

Android:
To find out how to change the canvas size, please check our online help in the "Edit paper settings" section.

Note: Document size is limited to 12 MB, equivalent to 6000x2000 pixels.

The coloring books have been removed from the application.

If you have proof of purchase, please get in touch with our team at com@tayasui.com and we will offer you a redeem code.

Sketches Mac does not have exactly the same features set as Sketches App on iOS.
Some features will be a bit late to the Mac…Yet some won’t make the cut.
For now, we haven’t ported all the rulers to the Mac, as it is not a widely used feature on the iPad.

Rules are not available on Sketches Android.

You can find tutorials here.

Unfortunately, we could not maintain the Community as it is, moderation requiring too much work, which we have decided to concentrate on developing new features in the app.
The community is now on Instagram.

Apple Pencil

This is a security measure that we have put in place to prevent the loss of drawings.

This is a constraint related to your device.

To avoid this problem, you can zoom into your drawing (pinch to zoom) and move it (hold two fingers and move) until the border appears.

You can also lock the zoom to 70% by pinching your drawing to display it in its full size and access the borders.

In Sketches preferences, disable the option "Auto Straight Lines".
This function allows you to draw a straight line while holding the end of a stroke.