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Sketches help
Frequently Asked Questions

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If you buy an IAP option on one device, you can then “restore IAP” on your other devices in order to make them available (access in the Info panel).
Please verify that sharing has been allowed in Settings > Privacy > Photos > Sketches
Please find some help here : http://tayasui.com/sketches/backup/

- Connect your device to your computer.
- In itunes, select your device in the device menu.
- Click the "Apps" button that Appears at the top of the right side panel.
- Installed Apps appears below the "File Sharing" section, select "Sketches" or "Sketches Pro", your documents shows on the right panel.
- Select all the documents in the right panel and select the "save to…" button at the bottom of the window.
- Select a folder where to put this files.
- Head to Apple's Report a Problem website : https://reportaproblem.apple.com/
- Sign in with the Apple ID you used to purchase Knock.
- Find the App in the list and Click "Report a Problem".
- Click the "Choose Problem" dropdown that appears. 
- Select a problem you encounter
- In the textbox that appears, type the reason why you want the refund.
- Submit your request.
It is the same process as backup but in reverse, you will Add files to the App.
- Connect your device to your computer.
- In iTunes, select your device in the device menu.
- Click the "Apps" button that Appears at the top of the right side panel
- Installed Apps appears below the "File Sharing" section, select "Sketches" or "Sketches Pro".
- Select the "Add…" button at the bottom of the window.
- Select your files you backed up to add to the Sketches
Tap the ••• button on top of the canvas and then tap the import button.
Tap the cog-wheel in the ••• menu and then tap on the Restore IAP button in the info panel.
iOS and Mac Pro versions are 2 different apps and IAP needs to be bought separately.
If you are connected with the same Apple account that bought the IAP, you can buy them again by clicking the "buy" button, you will not be charged twice for the same purchase.
Sketches Pro is Sketches free with the Pro Bundle IAP and all extras included.
They both will evolve at the same pace and will stay the same.
If you work on an iPad retina or an iPhone 6+ you can print a Letter or A4 page with great quality.
We are working on adding bigger format in a coming release.
Les motifs sont uniquement disponibles dans Sketches Pro.
We support all major Stylus brands.
We recommend the ones with "fat" tips, they may look a bit less cool but they usually give better and more consistent result. That is : Adonit Jot Pro and Wacom Creative Stylus 1.
If you have an iPad pro, Apple Pencil is by far the best choice.