Sketches help
Frequently Asked Questions

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Once you buy an IAP option for one device, you can “restore IAP” on your other devices (access in the Info panel).
 

Please verify you've allowed access to the App Photos when first opening the app.
Follow the steps below :

  1. Open the "Settings" app on your iPhone or iPad.
  2. Touch the "Privacy" menu item.
  3. Touch the "Photos" menu item.
  4. Find "Sketches" in the list of apps and touch it.
  5. Touch the "Read and Write" option to allow photo access.

Sketches will now be able to access your App Photos and save your drawings.
You can apply this steps to all Tayasui Apps.

 

Please find some help here : http://tayasui.com/sketches/backup/

Connect your device to a computer.
- Launch itunes*
- Select your device in the top bar
- Click “FILE SHARING" that Appears under the “Settings” heading in the left-hand column.
- Installed Apps appears below the "File Sharing" section. Select "Sketches" or "Sketches Pro".
Your documents will show up on the right panel.
- Select all the documents in the right panel and select the "save to…" button at the bottom of the window.
- Select a folder to save the files.
- Head to Apple's Report a Problem website : https://reportaproblem.apple.com/
- Sign in with the Apple ID you used to purchase Sketches
- Find the App in the list and Click "Report a Problem".
- Click the "Choose Problem" dropdown that appears.
- Select the problem you encounter
- In the textbox that appears, type the reason why you want a refund.
- Submit your request.
It is the same process as backup but in reverse. Here, you will add files to the App.
Connect your device to a computer.

- Launch itunes*
- Select your device in the top bar
- Click “FILE SHARING". It appears under the “Settings” heading in the left-hand column.
- Installed Apps appear below the "File Sharing" section. Select "Sketches" or "Sketches Pro".
- Select the "Add…" button at the bottom of the window.
- Select the files that you backed up and add them to the Sketches or Sketches Pro

 

Tap the ••• button on top of the canvas and then tap the import button.

Here is a tutorial to learn how to import a picture onto your canvas https://bit.ly/2GdRwD6

More tutorials on our website ; http://tayasui.com/sketches/tutorials/
iOS and Mac Pro versions are 2 different apps and IAP needs to be bought separately.
If you are connected through the same Apple account that bought the IAP, you can buy them again by clicking the "buy" button. You will not be charged twice for the same purchase.
Sketches Pro is Sketches free with the Pro Bundle IAP. And all extras are included. They are seamlessly integrated.
If you work on an iPad retina or an iPhone 6+, you can print a letter or A4 page size with great quality.

We are working on adding bigger formats in a coming release.

This tutorial will teach you how to change your settings canvas to work in higher quality https://bit.ly/2WJTyjk

More tutorials on our website http://tayasui.com/sketches/tutorials/
Patterns are only available in Sketches Pro.
Adonit Jot Pro and Wacom Creative Stylus 1 are recommended.  Especially the ones with "fat" tips; they may look a bit less cool but they usually give better and more consistent results. If you have an iPad pro, Apple Pencil is by far the best choice.