Sketches help
Frequently Asked Questions

Please update to the latest version of Sketches,

we may have solved your problem already.

Stay tuned via Facebook or Twitter.


Once you buy an IAP option for one device, you can “restore IAP” on your other devices (access in the Info panel).
 

Please verify you've allowed access to the App Photos when first opening the app.
Follow the steps below :

  1. Open the "Settings" app on your iPhone or iPad.
  2. Touch the "Privacy" menu item.
  3. Touch the "Photos" menu item.
  4. Find "Sketches" in the list of apps and touch it.
  5. Touch the "Read and Write" option to allow photo access.

Sketches will now be able to access your App Photos and save your drawings.
You can apply this steps to all Tayasui Apps.


 

Please find some help here : http://tayasui.com/sketches/backup/

Connect your device to a computer.
- Launch itunes*
- Select your device in the top bar
- Click “FILE SHARING" that Appears under the “Settings” heading in the left-hand column.
- Installed Apps appears below the "File Sharing" section. Select "Sketches" or "Sketches Pro".
Your documents will show up on the right panel.
- Select all the documents in the right panel and select the "save to…" button at the bottom of the window.
- Select a folder to save the files.
- Head to Apple's Report a Problem website : https://reportaproblem.apple.com/
- Sign in with the Apple ID you used to purchase Sketches
- Find the App in the list and Click "Report a Problem".
- Click the "Choose Problem" dropdown that appears.
- Select the problem you encounter
- In the textbox that appears, type the reason why you want a refund.
- Submit your request.
It is the same process as backup but in reverse. Here, you will add files to the App.
Connect your device to a computer.

- Launch itunes*
- Select your device in the top bar
- Click “FILE SHARING". It appears under the “Settings” heading in the left-hand column.
- Installed Apps appear below the "File Sharing" section. Select "Sketches" or "Sketches Pro".
- Select the "Add…" button at the bottom of the window.
- Select the files that you backed up and add them to the Sketches or Sketches Pro

 

To Restore your In App Purchases (IAP):

- Press the cog-wheel in the ••• menu and in the info Panel menu
- Tap on the Restore Purchase option.
- Use the same account with which you bought it.

If it doesn't work you can also try to buy it again, if you use the same account with which you bought it, Apple will not charge you a second time. 

You can also activate Pro version on any device with the same account you bought it.

Please make sure that you didn't download the paid Sketches Pro app (black icon), the one without IAP. 
Tap the ••• button on top of the canvas and then tap the import button.

Here is a tutorial to learn how to import a picture onto your canvas https://bit.ly/2GdRwD6

More tutorials on our website ; http://tayasui.com/sketches/tutorials/
To export your drawing to an other App : 
- Tap the ••• icon on top of the canvas and tap the export icon.
- Choose “Open in…” option
- With Pro Purchase or Sketches Pro App: Choose between PNG (single layer) or PSD (multiple layer) formats
- Select an App destination

Your drawing should open automatically in the destination App, otherwise, open the destination App and find your drawing.

You can do the same operation back to Sketches from other App.

Back to Sketches from Procreate
- Choose Select, select your drawing.
- Choose Share and select the appropriate format (PNG or PSD format)
- Choose “Copy to Sketches”
Sketches App will automatically open on your drawing.
iOS and Mac Pro versions are 2 different apps and IAP needs to be bought separately.
If you are connected through the same Apple account that bought the IAP, you can buy them again by clicking the "buy" button. You will not be charged twice for the same purchase.
Sketches free with IAP purchase (white icon) and Sketches Pro (black icon) share exactly the same features, but they are not purchased in the same way.
Sketches Pro is Sketches free with the Pro Bundle IAP and all extras are included.

 
If you work on an iPad retina or an iPhone 6+, you can print a letter or A4 page size with great quality.

We are working on adding bigger formats in a coming release.

This tutorial will teach you how to change your settings canvas to work in higher quality https://bit.ly/2WJTyjk

More tutorials on our website http://tayasui.com/sketches/tutorials/
Patterns are only available in Sketches Pro.
Apple Pencil